Accessibility Statement

1. Introduction

Munich OpCo GmbH is committed to making its website and mobile applications accessible in accordance with the legal requirements. The basis for this is the statutory provisions of the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG), in particular Section 3 BFSG, as well as the Accessibility Ordinance (Barrierefreiheitsverordnung – BFV). The accessibility requirements also arise from Section 14 BFSG in conjunction with Section 3 paragraph 1 BFSG and the BFV. These regulations transpose Directive (EU) 2019/882 on the accessibility requirements for products and services into national law.

The specific technical measures are based on the guidelines of the Web Content Accessibility Guidelines (WCAG) version 2.2 with conformance levels A and AA.

This accessibility statement applies to the website www.andazspa.de.

2. Status of Accessibility

This website is partially accessible, as not all requirements are fully met.

3. Non-accessible Content

a) Technical barriers

Incomplete HTML structure: For example, <h1> headings are not used consistently or form fields are not correctly linked to <label> elements.

b) Content-related barriers

Language mixing without identification: Some English terms or sections are not correctly marked in the code with the appropriate language.

4. Further Information on the Accessibility of the Service

General description of the service

The website provides information about the Spa at the Andaz.

Specifically, the following services are offered:

  • Day Spa bookings

  • Massages & treatments

  • Workshops & sports classes with selected partners

The products offered are aimed in particular at private individuals who are planning a stay at the Spa at the Andaz.

5. Preparation and Review of This Statement

This statement was created on 20.02.2026 and last revised on 26.02.2026 Methodology of the review: self-assessment (internal tests with various browsers and keyboard navigation) as well as partially automated tests with WAVE.

6. Feedback and Contact Details

If you notice any barriers when using our website or require information on non-accessible content, please contact us.

Munich OpCo GmbH
Leopoldstrasse 170
80804 Munich
E-mail: marketing.munich@andaz.com
Telephone: +49 89 904 219 1234

If you require content or documents in an accessible version, we will provide these to you upon request within a reasonable period.

7. Arbitration Procedure

Complaint option and market surveillanceIf you believe that this website or mobile application is not accessible, you can contact the contact point named in this statement. If no satisfactory solution is found within a reasonable period, you can contact the responsible market surveillance authority:

State Administration Office of Saxony-Anhalt
Department of Consumer Protection / Market Surveillance
Ernst-Kamieth-Straße 2
06112 Halle (Saale)